Refund and Returns Policy

Last updated: 06/12/2025

This Refund Policy explains when and how refunds are handled for payments made on NaijaSchool.com.ng (“NaijaSchool”, “we”, “our”, “us”).

NaijaSchool is a school listing directory that offers both free and paid services (such as featured listings and advertisements) to schools and education-related businesses.

By purchasing any paid service on NaijaSchool.com.ng, you agree to this Refund Policy.

Scope of This Policy

This Refund Policy applies to:

  • Paid listings (e.g., featured or premium listings)
  • Paid advertisements (banner ads, sponsored posts, etc.)
  • Any other paid promotional services offered on NaijaSchool.com.ng

Free listings or free services

Payments made directly to schools or third parties (e.g., school fees, admission forms, etc.).

We are not responsible for refunds on payments you make to schools or other third-party services.

General Refund Principle

As a general rule:

  • All confirmed and activated services are non-refundable, except in specific cases listed in this Policy.
  • Refunds are handled on a case-by-case basis and are at the sole discretion of NaijaSchool, subject to applicable law.

When You May Be Eligible for a Refund

You may be eligible for a full or partial refund if:

Service Not Delivered

You paid for a service (e.g., featured listing or advert), but:

  • It was not activated at all; and
  • We are unable to provide the service within a reasonable time after you notify us.

Duplicate Payment

You were accidentally charged twice for the same service (e.g., network or payment gateway issue).

Once confirmed, the duplicate payment will either be:

  • Refunded; or
  • Credited to your account for future use (if you agree).

Technical Error on Our Side

A technical issue on NaijaSchool.com.ng prevented your paid service from being displayed or used as intended (e.g., your advert never appeared during the campaign period due to our system failure).

In such cases, we may:

  • Extend the service duration at no extra cost; or
  • Offer a partial or full refund; or
  • Offer account credit for future use.

We may request evidence (e.g., screenshots, transaction reference, dates) to verify your claim.

When Refunds Will Not Be Given

Refunds will not be granted in cases such as:

Change of Mind

You simply change your mind after the service has been purchased or activated.

Service Already Delivered

Your listing, advert, or promotion has already been published, displayed, or used for a meaningful period (e.g., part or all of the agreed duration).

Low Response or Poor Results

You are not satisfied with the number of views, clicks, enquiries, or customers generated.

We do not guarantee a specific level of traffic, leads, or results.

Your Own Non-Compliance or Delay

You failed to provide required information, content, approval, or materials on time (e.g., logo, banner, text for advert), and this affected the start or quality of the service.

Breach of Our Terms

Your content or activity was removed or restricted because it violated our Terms& Conditions, content guidelines, or applicable law (e.g., false information, offensive content, impersonation, etc.).

How to Request a Refund

To request a refund, you must:

Contact us within a reasonable time from the date of payment or discovery of the issue.

Provide the following details:

  • Full name
  • Email address used for the account
  • School name or business name (if applicable)
  • Description of the service purchased
  • Date of payment and amount
  • Payment reference or transaction ID
  • Clear explanation of the issue and why you are requesting a refund

We may ask for additional information or evidence to process your request.

Refund Method and Timeline

If a refund is approved:

  • Refunds will usually be made using the samepaymentmethod used for the original transaction (where possible).
  • In some cases, we may offer:
  • Account credit (wallet or balance) to be used for future services on NaijaSchool.com.ng; or
  • An alternative refund method where the original method is not available.
Processing time:

Once approved, we will aim to process refunds within 7–14 working days, depending on bank/payment gateway timelines.

Delays caused by banks, payment processors, or network issues are outside our direct control.

Pricing, Changes, and Promotions

  • All prices for services are clearly stated at the time of purchase.
  • We reserve the right to changeprices, offer discounts, or run promotions at any time.
  • If prices change after you have already purchased a service:
    • No retroactive refunds will be given for price differences.

Third-Party Payment Processors

Payments on NaijaSchool.com.ng may be processed by third-party payment providers

  • Any technical issues, chargebacks, or disputes raised directly through the payment provider are also subject to that provider’s own policies.
  • We may assist you in resolving issues, but we do not control the final outcome of chargebacks or bank decisions.

Our Right to Refuse or Limit Refunds

NaijaSchool reserves the right to:

  • Refuse a refund request if it appears abusive, fraudulent, or not supported by evidence.
  • Limit the number of refunds granted to the same user, school, or account.

All decisions made by NaijaSchool regarding refunds are final, subject to applicable Nigerian law.

Changes to This Refund Policy

We may update this Refund Policy from time to time.

  • When updated, the “Last updated” date at the top of this page will change.
  • For important changes, we may also provide additional notice (e.g., on the website or by email).

Your continued use of NaijaSchool.com.ng after changes means you accept the updated Policy.

Contact Us

If you have any questions about this Refund Policy or need help with a transaction, please contact us:

Email: [email protected]